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Food in 15 Mins

Zwight Terms & Conditions

Last updated: October 17, 2025

These Terms & Conditions (“Terms”, “Agreement”) govern your use of the Zwight mobile application, website, and all services provided by Zwight Private Limited (“Zwight”, “we”, “us”, “our”). By accessing or using Zwight’s platform (the “Platform”), you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. Definitions

User / Customer: any person who registers, places orders, or uses the Platform in any way.

Account: your registered user account on Zwight.

Service(s): the service of ordering, delivery, or other offerings made available via Zwight.

Delivery Partner: third-party persons/companies who fulfil deliveries.

Seller / Merchant: restaurants or food / beverage providers listing on Zwight.

Order: purchase request made by User via the Platform.

Promotions / Offers: any discount, coupon, or incentive provided by Zwight.

2. Acceptance of Terms

  1. These Terms are a legally binding contract between you and Zwight.
  2. By creating an Account, placing Orders, or accessing any part of the Platform, you accept and agree to all Terms (including any changes made from time to time).
  3. Zwight may modify these Terms (including policies, fees, features) at any time. Latest version will be published on the Platform. Continued use after modifications constitutes acceptance.

3. Eligibility

  • You must be at least 16 years old to use our services. If under 18, you may use only under parental or guardian consent.
  • You must provide accurate, current and complete information when registering and maintain that information.
  • You must have legal capacity to enter into contracts.

4. Registration & Account Security

  • To use certain features (placing an order, payment etc.), you need to register an account. Registration requires valid mobile number, email, or other information as required.
  • You are responsible for maintaining confidentiality of login credentials. Zwight is not responsible for any unauthorized use resulting from your failure to maintain security.
  • Zwight may suspend or terminate your account if any information is false, misleading, or you violate these Terms.

5. Use of Platform

  • Zwight works as a facilitator. We connect you with restaurants, merchants, delivery partners. Zwight does not manufacture goods.
  • Zwight may, in its discretion, refuse or cancel Orders, limit quantities, or impose restrictions on certain promotions.
  • You agree to use the Platform lawfully. You will not misuse it, impersonate others, interfere with the service, upload harmful code, or attempt unauthorized access.

6. Orders, Order Acceptance & Modifications

  • When you place an Order, it is subject to acceptance by Zwight / the Merchant. Once accepted, Zwight will start processing.
  • Zwight may reject an order for e.g. unavailability, merchant inability, location issues, payment issues.
  • You may be allowed to modify or cancel orders before certain stages (before preparation/preparation start). Once preparation begins (as per merchant’s workflow or Zwight’s indication), modifications or cancellations may not be possible, or may incur charges.

7. Pricing, Payment & Fees

  • Prices displayed include applicable taxes unless otherwise stated. However, additional fees may be charged: delivery fees, service fees, surge/rain fees if applicable, packaging charges etc.
  • Payment can be via supported gateways (credit/debit card, UPI, wallet, cash-on-delivery if enabled).
  • Zwight reserves the right to add, modify or remove fees, and change payment methods.
  • If payment fails, Zwight reserves right to cancel the Order.

8. Delivery & Time Promise (e.g. 15 Minutes or Free)

  • Zwight aims to deliver within 15 minutes of order confirmation (unless otherwise promised).
  • Time begins when Zwight’s system confirms the order (acceptance point), not when you press “Place Order”.
  • Delays due to events beyond our control (traffic, weather, public holidays, force majeure) are excluded from this promise.
  • If Zwight fails to deliver within promised time under qualifying conditions, you may be eligible for compensation/free order or refund under Zwight’s policy. Zwight reserves right to define qualifying conditions and exclusions.

9. Cancellations & Refunds

  • You can cancel an order subject to merchant status. If cancelled before preparation begins, full or partial refund as per policy. If cancelled later, partial/no refund may apply.
  • In case of missing, damaged, wrong items, or quality issues, you must report to Zwight via connect@zwight.in with relevant details (order number, photos, description). Zwight may investigate and decide remedy: replacement, refund, or credit.
  • Refunds (if any) will be processed within a specified time (e.g., 7–10 business days) to the original payment method.

10. Promotions, Coupons & Offers

  • Promotions are subject to eligibility, limited supply, validity period, and may have minimum order value or other conditions.
  • Coupons/offers are non-transferable and cannot be exchanged for cash.
  • Zwight may modify, suspend, or cancel offers at any time without prior notice.
  • Misuse or abuse of offers (e.g. using multiple accounts, fraudulent redemption) may lead to cancellation of Orders, suspension of account, or legal action.

11. Product Information & Allergens

  • Zwight strives to maintain accurate product descriptions, photos, prices, nutritional/allergen information. However, actual products may vary slightly.
  • Users must inform merchants of any known allergies before ordering. Zwight will not be liable for any allergic reactions or health issues from consuming the products.

12. Intellectual Property

  • All content on the Platform (logos, images, text, trademarks, software etc.) is owned or licensed by Zwight. You may not copy, reproduce, publish, or distribute without written permission.
  • You grant Zwight a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt any feedback or content you provide (reviews, suggestions) for improving services and for marketing.

13. User Conduct & Prohibited Activities

You agree not to:

  • Use the Platform for any unlawful or unauthorized purpose.
  • Submit false, inaccurate, defamatory, or misleading information.
  • Impersonate someone else or misrepresent your affiliation.
  • Disrupt or attempt to gain unauthorized access to the services, other accounts, systems or networks.
  • Use abusive, profane, or offensive language in communications with Zwight or other users, merchants or delivery partners.
  • Engage in sending unsolicited promotions, spam, chain letters, etc.

Zwight reserves right to suspend or terminate accounts for misconduct.

14. Reviews, Ratings & Feedback

  • Users may provide reviews/ratings of merchants, products, delivery experience. Zwight may moderate or remove content that violates policies (defamatory, false, illegal).
  • By submitting such content, you represent it is your own and you have necessary rights. Zwight has right to use it (as above).

15. Data Privacy & Security

  • Zwight will collect, process and store personal information as per our Privacy Policy. We use standard security measures to protect data.
  • Zwight may share data with third parties only for specified purposes: payment processing, order fulfilment (merchants, delivery partners), legal compliance, marketing (if you consent).
  • Zwight will handle your data in compliance with applicable laws (Information Technology Act, data protection rules, etc.).

16. Third-Party Services & Content

  • Zwight may include links to third-party sites, products or services. Zwight is not responsible for the conduct, content, or performance of third-party offerings.
  • Payment gateways, logistics providers, etc., are third parties. Zwight is not liable for delays, faults, or failures caused by them except as per applicable contract.

17. Liability, Disclaimers & Indemnification

  • Zwight provides services on “as-is” and “as available” basis. Zwight does not guarantee uninterrupted, error-free service.
  • Zwight is not liable for indirect, incidental, special, consequential or punitive damages arising out of your use or inability to use Platform. This includes loss of profits, loss of data, etc.
  • Zwight’s total liability for any claim arising out of an order or service will not exceed the amount paid by you for that order.
  • You agree to indemnify, defend and hold harmless Zwight, its affiliates, officers, employees, delivery partners, merchants from and against any claim, demand, loss or damage (including legal fees) arising from: your use of the Platform, your breach of Terms, your violation of laws, or your infringement of another’s rights.

18. Force Majeure

  • Zwight will not be responsible for failure or delay in performance resulting from circumstances beyond our control, including but not limited to natural disasters, war, terrorism, strikes, government orders, or failure of telecommunications or infrastructure.

19. Suspension & Termination

  • Zwight may suspend or terminate your account or access to services at any time, without notice, for breach of Terms, fraud, misuse, or legal reasons.
  • Termination does not affect rights or obligations that arose before termination (e.g. pending payments, outstanding liability).

20. Dispute Resolution & Jurisdiction

  • If any dispute arises between you and Zwight in connection with these Terms, both parties will try to resolve amicably by contacting each other (you via connect@zwight.in).
  • If not resolved within 30 days, the dispute shall be subject to the courts having jurisdiction in Shahjahanpur, Uttar Pradesh or Lucknow, Uttar Pradesh (Zwight may specify whether both are options or only one, depending on registered office).
  • These Terms are governed by the laws of India.

21. Miscellaneous

  • Severability: If any provision of these Terms is held invalid or unenforceable, the remainder shall continue in full force and effect.
  • Waiver: Delay or failure to enforce any right under these Terms does not constitute a waiver.
  • Assignment: Zwight may assign or transfer rights and obligations under these Terms. You may not assign without Zwight’s prior written consent.
  • Notices: Communications may be sent via email, or via Platform notifications. Notice to Zwight: to connect@zwight.in.

22. Contact Information

If you have questions, complaints or require support regarding these Terms or any issue with our services, please reach us at:

Email: connect@zwight.in

Registered Office: Zwight Food Labs, Shahjahanpur, Uttar Pradesh

Operational Office: Hoopefarm , Whitefield , Bengaluru , Karnataka

Thank you for choosing Zwight. We are committed to bringing you fast, reliable, delicious food while maintaining the highest standards of service and integrity.

PRIVACY POLICY

Last updated October 30, 2025

This Privacy Notice for Zwight Lightning Fresh Meals ("we", "us", or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

  • Download and use our mobile application (Zwight – Meals in 15 Mins) or any other application of ours that links to this Privacy Notice.
  • Use Zwight – 15 Mins Delivery, a platform designed for delivering food under 15 minutes in India.
  • Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, please contact us at sangitaguptasarthak675@gmail.com.

SUMMARY OF KEY POINTS

  • What personal information do we process? When you use our Services, we may process personal information depending on how you interact with us and the Services.
  • Do we process sensitive personal information? We do not process sensitive personal information.
  • Do we collect any information from third parties? Yes, from public databases, marketing partners, and social media platforms.
  • How do we process your information? To provide, improve, and administer our Services, communicate with you, prevent fraud, and comply with law.
  • When and with whom do we share personal information? In specific situations and with specific third parties.
  • How do we keep your information safe? We use appropriate organizational and technical safeguards.
  • What are your rights? You may have rights depending on your geographic location.
  • How do you exercise your rights? By submitting a data subject access request or contacting us.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us:

We collect personal information you voluntarily provide when you register, contact us, or use our Services.

  • Names
  • Phone numbers
  • Email addresses
  • Usernames
  • Passwords
  • Billing addresses

Sensitive Information: We do not process sensitive information.

Payment Data: We may collect data necessary to process your payments. All payment data is handled by Razorpay — see Razorpay’s Privacy Policy.

Social Media Login Data: If you register using Facebook, X (Twitter), etc., we may collect profile information as described below.

Application Data:

  • Geolocation Information – may request access to location data.
  • Push Notifications – may send app notifications (can be disabled in settings).

Automatically collected information:

We may collect data like your IP address, device info, browser type, location, and usage patterns.

Google API:

We comply with Google API Services User Data Policy including the Limited Use requirements.

Information from other sources:

We may collect from public databases, partners, social media, etc., to enhance services and marketing.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your data to:

  • Facilitate account creation and management.
  • Respond to user inquiries and support requests.
  • Send administrative or promotional communications.
  • Fulfill and manage orders and payments.
  • Protect our Services and prevent fraud.
  • Evaluate and improve our products and marketing.
  • Comply with legal obligations.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your data for:

  • Business Transfers (e.g., mergers, acquisitions).
  • Google Maps Platform APIs – for geolocation.
  • Offer Wall Providers – for promotional offers or rewards.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes, we use cookies and similar technologies for analytics, advertising, and site functionality. You can manage cookies in your browser settings.

5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

If you log in using social accounts (e.g., Facebook or X), we may receive limited profile data. Please review your social platform’s privacy policy for details on their data handling.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information as long as necessary for business or legal reasons. When no longer needed, data is deleted or anonymized.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement reasonable technical and organizational measures to protect data. However, no system is 100% secure, so you access our Services at your own risk.

8. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect or market to children under 18. If such data is found, it will be deleted promptly.

9. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have rights to:

  • Access, update, or delete your data.
  • Withdraw consent.
  • Opt out of marketing communications.

Contact: sangitaguptasarthak675@gmail.com for requests.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Currently, we do not respond to DNT signals as no standard has been established.

11. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, this policy may be updated periodically. Changes will be posted with a new “Last Updated” date.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

Email: sangitaguptasarthak675@gmail.com

Address:
Zwight Lightning Fresh Meals
Mal Khana Mod, Khalil Sharki
Shahjahanpur, Uttar Pradesh 242001, India

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?

You may submit a data subject access request on our mail or through the platform to get.